1. General

Present in both Belgium and The Netherlands, Tein Telecom builds high-value technical tailor made solutions in different areas such as digital video surveillance solutions based on IP Networks, complex voice solutions and networking solutions.
With a technical staff of 100 highly qualified people, the company has reached a high level of expertise in multimedia integration.

2. Responsibilities

You will install, commission and maintain the different products and solutions which our company implements for major customers. You will very quickly take on board new technologies which we integrate in our global solution and participate in the implementation of specific projects.
The Customer Services Engineer reports to the Customer Services Manager.

2.1. Project Based:

• Implementation of projects: Prepare future installations in lab environment and ensure Factory Acceptance Tests (FAT) before installation.
  1. Install and commission the solution at the customer site.
  2. Provide user and Administrator training sessions.
  3. Ensure site acceptance tests (SAT) signed by the customer for approval.
  4. Act as PM for “small” projects if no dedicated PM is defined.
  5. Identify, log, describe, escalate and follow up until resolution all issues arising during project implementation.
  6. Document the installation (As-built).
• Perform upgrades on existing installations.
• Participate in Virtual Project Team (VPT) for project implementation, demo, proof of concept.

2.2. Maintenance

• Execute first and second line corrective maintenance following acceptance or handover 24H/7D in the Benelux on different products / technologies.
• Identify, log, describe, escalate and follow up all issues reported until resolution.
• Carry out  preventive visits based on a predefined schedule following maintenance contracts.
• Input on spare management.
• Update site documentation after intervention (software release, installed base…).
• Perform updates/ MAC on existing installations.

2.3. Administration

• Report about daily activities to manager in order to allow the company to:
  1. Report to customer about problem resolution.
  2. Report to PM about project costs and evolution.
  3. Report to the management about Quality of the Service, risks, profitability of projects.

• Keep manager and help desk aware of all activities in order to allow better time management of the service team.
• Work in close collaboration with the helpdesk and team members in order to guarantee ticket follow up and reporting.

3. The position’s requirements

3.1. Education & knowledge

• Bachelor in Telecommunication or ICT

 3.2. Work experience

• 2 years professional experience in telecommunication

3.3. Required soft skills

• French/ English or Dutch/English
• Teamplayer, dynamic and flexible.
• Able to work autonomously.
• Able to learn new installation rapidly during Hand Over, to be able to perform maintenance activities.
• Excellent communication skills, open minded
• Willing to work in a managed team, to use standards and contribute to team knowledge.

4. Offer

Working for Tein Telecom means joining a dynamic and professional team of talented colleagues in a unique working environment : a modern green site in the heart of Brussels.
You will have the opportunity to join an organization which is active in offering state-of-the art technological solutions to business customers and to lead a team which daily faces high-end challenging environments.
Our employees are kept constantly up to date via technical and professional training programs. Tein offers an attractive salary package, with excellent extra legal advantages, including company car & group insurance.

If you would like to join our team, please send your CV with a covering letter to job@teintelecom.com

OR

Tein Telecom
Human Resources Department
Place des Bienfaiteurs, 7
Weldoenersplein, 7
B - 1030 Brussels
BELGIUM